FAQ’s

1How should I prepare for my first massage therapy visit with you?
Prior to your visit, we will ask you to fill out a patient intake form that covers your health history and possibly other relevant information. (Click to go to the Forms page .) Bring the form(s) with you to your first visit.
2What should I expect during the first visit?
Your therapist will begin by asking you general questions to establish what areas you would like worked on and if there are any conditions needing to be addressed. S/he may perform certain assessments and testing to evaluate your condition, and to see if you have any presenting complaints. S/he will at this time rule out if you have any contraindications to massage.

It is very important that you inform us of any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage prior to any session.
3What do I wear during the massage?
Depending on the primary technique used, you may or may not need to undress. For a full body massage, most people undress completely. However, you may choose to wear underwear. Your therapist will give you privacy to undress, and you will be covered with a sheet and blanket at all times except the area being worked on. Please remember that how you undress is according to your level of comfort.
4What do I do during the massage?
Make yourself comfortable. If your therapist wants you to adjust your position, she or he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It's up to you. Do not hesitate to ask questions at any time. Please communicate with your therapist at all times. It is your treatment and your body and we want you to get the most out of your session, giving you the best results.
5What is a massage therapy session like?

It usually depends on the techniques used. Your session may start with broad, flowing strokes (effleurage) that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a calming lotion or oil is used to allow your muscles to be massaged without causing excessive friction to the skin. Do not hesitate to ask questions or mention if you feel any discomfort so that your therapist can use another approach or technique.
6How long will my massage last?
The average massage treatment lasts approximately one hour. Many people prefer a 60- to 90-minute session for optimal results. For some individuals, a series of massages may be suitable at some point in their treatment. Always allow relaxation time prior to and after the session. 

7What should I expect afterward
Most people feel relief from their pain. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity, which can last for days.

Depending on your treatment, it is common to feel soreness—but not pain—that lasts a day or two. Icing the area can help reduce any discomfort that you may feel. Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage.
8Will the massage lotion make my skin break out?
Our massage lotions are hypoallergenic. However, if you have sensitivity to certain types of lotion ingredients, please bring it to our attention (preferably before your visit) so we may accommodate you.
9How often should I come in for a massage?
The ideal frequency of your massage therapy sessions is based on a treatment plan that we devise at our initial visit. Depending on your circumstances, we may recommend treatments to continue as often as two sessions a week or as infrequently as once a month.

We find that clients who need massage therapy for pain relief realize the greatest gains in their healing when they receive regular weekly appointments. We will know it is time to reduce the frequency of your sessions as your symptoms diminish, and as you gain the resources and confidence needed to continue your self-care at home.

As part of your ongoing wellness care, we recommend monthly massage therapy as it has proven to be very beneficial for many people.

POLICIES AND PROCEDURES

Payment

Payment in full is required at time of service. We accept payment via cash, personal check, FSA/HSA checks or debit cards, or gift cards from Long Life Therapeutics.

We do not accept health insurance at this time.

However, we doe accept car-accident patients who have been in car accidents have MedPay, uninsured motorist coverage or are working with their attorney. Be If any of these pertain to you, let us know when you make your first appointment and be sure to bring us your diagnosis (with icd-10 code) along with the prescription for massage therapy from your doctor. If you have filed a car accident case, you will not be responsible for payment at time of service; however, if for any reason the insurance does not pay for the claim you will be responsible for all of the unpaid services at the closing of your case.

Cancellation policy

Please contact us at least 24 hours to cancel or change your appointment, or a fee equal to 50% of your treatment cost may apply.

If you are in the early and most contagious stage (first 48-72 hours) of a cold or flu, please do NOT come in for your session. Call or email us to cancel with as much notice as possible. A cancellation fee will not be charged for last minute cancellations that are due to illness.

Gift cards

Call us at 404-981-5706 or send us an email to learn more. We will reply to you within 1 business day to arrange a gift certificate purchase and delivery.

Health insurance superbills

Although we don’t accept insurance for payment, we can provide you with a superbill receipt for our services—provided that you bring your doctor’s diagnosis with an icd-10 code to your first appointment. We will need this code to properly complete your superbill, which you can then submit to your insurance company for processing.

Keep in mind that submitting a superbill to your insurance company does not guarantee full reimbursement. Depending on the insurer and your policy with them, submitting a superbill may result in full, partial or no reimbursement for services. We highly recommend contacting your insurance provider and getting the details on your policy’s coverage and their reimbursement policies before your visit with us.